Dial-Up Technical Support

Basics

If your having problems with your Dial-up Planet Pre-Paid service, this page should be able to help you out. Planet Prepaid has an automatic dial-up setup program that will get you surfing right away.

Download our client for windows 95 and up here. Please note, Mac clients will need to setup their connection manually with the dial-up numbers listed below.

Dial-Up Number

National: 0198 331 357

Recommended System Requirements

Microsoft Windows XP or higher
Apple Mac OSX 10.4 or higher

Dial-Up Modem Troubleshooting Guide

Are you experiencing line drop outs? View our Dialup Modem troubleshooting guide. This will help you by explaining the majority of problems associated with dial-up modems.